Jun 29
Over 9000 Canadians have signed a petition so far asking Steve Jobs to try and do something about the ridiculously high data rates that Canadians will face when the Apple iPhone comes to Canada on July 11th. For $75/month (the same price as AT&T), Canadians will get calling, text messaging, and internet usage on their 3G Apple iPhone. The only catch is that we will get less than one third of the calling time, half as many text messages, and a cap on data usage at 750MB.
Here is a snippet of the letter to Steve Jobs:
Dear Steve,
My name is James and I would like to thank you for creating the wonderful iPhone device. We really think that you will change the world with it, just as you changed the world with the iPod. We were so happy to learn that on July 11th (see info on Rogers Data Plans here…), we would finally be able to buy the iPhone and legally use it in Canada.
To our great disappointment, Rogers Communications Inc. has announced VERY unfair rates in comparison to AT&T in the United States and to other authorized wireless service providers around…(continue here)
An alternative solution for Apple iPhone users in Canada is to purchase your iPhone in the United States, unlock it, and then use it with your Rogers SIM card. You can get unlimited data from Rogers for less than $10/month (for regular phones). Rogers won’t know you are using an iPhone so you won’t have a problem. Enjoy!
Continue reading »
written by iPhone News Team
Jun 23
Some of you guys may know that Rogers offers three domestic text messaging plans, with the largest plan being 2500 SENT messages per month. This costs $10 per month. Receiving text messages is free, as with most wireless carriers. 2500 messages should be more than enough for the average person… but not for me. With $100 in text message overage fees on my blackberry last month I called Rogers to sort things out. The first line of defense you speak with is completely useless. They say sorry sir there is nothing we can do. This is when you tell them “I would like to cancel my plan”. That is the keyword for them to forward you to the cancellation department (or “customer retention department”).
Once in the cancellation department you are speaking with someone who has a little bit more power, but they can sometimes be equally useless. Being nice helps. Don’t yell and rant, just be polite and they will do their best. BUT when their best isn’t good enough, let them have it. The cancellation department representative told me there was nothing she could do about my overage charges, and that there was no larger text messaging plan available. Bullshit. I said why don’t you just give me two of the 2500/month packages? “Our system doesn’t allow that sir.” This is when you ask to speak with a supervisor.
I politely asked to speak with a supervisor and was told that this would not be possible because this problem did not require a supervisor.
That’s when I started yelling. After being on hold for about 5 minutes I was finally talking to a manager. I told him my problem and he politely said “Let me see what I can do for you…”. I waited patiently while he did something on his computer. He came back with this offer:
•Credit me back HALF of the text message overage fees ($50)
•Put me on a new unlimited text plan
•Still charge the same rate as before
Wow, so now I have an unlimited text messaging plan that apparently doesn’t exist, I get $50 back, and my monthly bill doesn’t go up. Sweet!
Technorati Tags: Rogers, Unlimited Text, Blackberry
written by iPhone News Team
Jun 14
Rogers and Fido will be offering the 3G Apple iPhone in July. We have information on pricing, specifically that the 8Gb and 16Gb versions will be available for $199 and $299 respectively.
These prices are based on a three year contract. The devices will be available on July 11th 2008, but there has been little to no information given regarding pricing for the monthly plans and specific details on data.
The three year contract for the iPhone is a bit a of a drag; but this is in place to rpevent what happened in the United States. In the US, people purchased the iPhone from AT&T without a contract, and then simply unlocked it for use with another carrier. Continue reading »
written by iPhone News Team
