Jun 23
Some of you guys may know that Rogers offers three domestic text messaging plans, with the largest plan being 2500 SENT messages per month. This costs $10 per month. Receiving text messages is free, as with most wireless carriers. 2500 messages should be more than enough for the average person… but not for me. With $100 in text message overage fees on my blackberry last month I called Rogers to sort things out. The first line of defense you speak with is completely useless. They say sorry sir there is nothing we can do. This is when you tell them “I would like to cancel my plan”. That is the keyword for them to forward you to the cancellation department (or “customer retention department”).
Once in the cancellation department you are speaking with someone who has a little bit more power, but they can sometimes be equally useless. Being nice helps. Don’t yell and rant, just be polite and they will do their best. BUT when their best isn’t good enough, let them have it. The cancellation department representative told me there was nothing she could do about my overage charges, and that there was no larger text messaging plan available. Bullshit. I said why don’t you just give me two of the 2500/month packages? “Our system doesn’t allow that sir.” This is when you ask to speak with a supervisor.
I politely asked to speak with a supervisor and was told that this would not be possible because this problem did not require a supervisor.
That’s when I started yelling. After being on hold for about 5 minutes I was finally talking to a manager. I told him my problem and he politely said “Let me see what I can do for you…”. I waited patiently while he did something on his computer. He came back with this offer:
•Credit me back HALF of the text message overage fees ($50)
•Put me on a new unlimited text plan
•Still charge the same rate as before
Wow, so now I have an unlimited text messaging plan that apparently doesn’t exist, I get $50 back, and my monthly bill doesn’t go up. Sweet!
Technorati Tags: Rogers, Unlimited Text, Blackberry
written by iPhone News Team
Feb 13
Rogers Communications (Canada’s GSM cell carrier) has announced a new wrieless essentials package that you cna add on to your cell plan. Some past plans included $5 for 5MB of data; but today they unleashed a new plan “Unlimited On-Device Mobile Browsing Plan“.
The details of the plan are as follows, direct form the Rogers website:
- Unlimited on-device mobile Internet access to your favourite social communities like Facebook & MySpace, news, sports and entertainment sites all on the go for one flat monthly fee!
- Access to search the mobile Internet with Yahoo! Search and Google, plus access sites like Yahoo! Canada, Canada.com, Windows Live, The Weather Network, Lavalife Mobile and more!
- Protection against high pay-per-use data charges while surfing the mobile Internet and using community-based services like Facebook.
This is, of course, great news for Canadians. This means surfing sites liek facebook can be done form mobile devices for relatively low costs compared to what we used to pay. We are also now one step closer to having a data plan in Canada that would suitable for the iPhone. Continue reading »
written by iPhone News Team
